Frequently Asked Questions
Everything you need to know about shopping with Charlotte, NC – your local destination for quality home goods.
What is the delivery area for larger furniture items?
We offer white-glove delivery services throughout the greater Charlotte metropolitan area, including Gastonia, Concord, and Rock Hill. Shipping options are also available nationwide for smaller home decor items.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most home accessories. For large furniture pieces, returns are accepted within 14 days of delivery, provided the item is in its original condition. Please note that custom-ordered upholstery is final sale.
Are your wood products sustainably sourced?
Quality and sustainability are our priorities. All our wooden furniture is crafted from kiln-dried hardwoods sourced from certified sustainable forests to ensure longevity and environmental responsibility.
Can I request a fabric sample before purchasing a sofa?
Absolutely. We understand the importance of matching your home's palette. You can order up to five fabric swatches for free through our website to see how they look in your space's lighting.
Do you offer assembly services for flat-pack items?
Yes, we offer professional assembly services for an additional fee. This can be selected during the checkout process or requested via our customer service team prior to your delivery date.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.